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These are the most recent articles mentioning "operational efficiency" Will Terminal 5 Flow? ... enter the vocabulary of wider business away from its typical manufacturing base which is to be welcomed. But the article on Terminal 5 talks about 'operational efficiency leading to cost reduction'.This leads us to wonder if lean is really being used in the right context. Where is the customer in... Will Terminal 5 Flow? ... enter the vocabulary of wider business away from its typical manufacturing base which is to be welcomed. But the article on Terminal 5 talks about 'operational efficiency leading to cost reduction'.This leads us to wonder if lean is really being used in the right context. Where is the customer in... << back